This policy sets out the basis on which we process any personal information that we obtain about you. This includes any personal information that we collect from you when you register with us for an event and/or use the Website at (the “Website”) or any other websites associated with our events.
By registering with us or by using our Websites, you consent to the collection and use of your personal information by us for the purposes authorised below and for any other purpose which is reasonably necessary for the provision of services to you and the proper administration of the Website and Cosmonauts events.
What information do we collect?
Where we use the expression “Personal Information” we mean information that relates to a living individual who can be identified from that information, or from that information and other information that is held by or is likely to be held by us.
We also monitor user traffic patterns to enable us to improve the service we provide.
You must ensure that the personal information you provide is true, accurate and complete. It is also your responsibility to let us know about any changes to your personal information so that we can ensure our records are complete and up-to-date.
Changes to our policy
How do we use the data we collect?
We use personal information collected from you for the following purposes:
to assist you with any enquiries that you have raised with us, including any queries and issues raised in any correspondence and via the Website;
to carry out our obligations arising from any contracts entered into between you and us;
to transfer your details (including account details) to relevant third parties, industry organisations and regulators as reasonably required for the operation of our business; and
to carry out auditing, research and analysis in order to maintain, protect and enhance the use of the Website by users.
Where you have not objected to such use, we might also use your information to let you know about other services which we offer and which we believe may be of interest to you. We may also notify you, for example, of similar events & services that you may be interested in, where you have not already registered your interest in that event or service.
If you do not object initially, but you change your mind later, please email us at [email protected]. You have the option to edit your communications preferences and opt-out of mailings and/or any third party communications by emailing us at the above email address.
Disclosure of your information
If you have consented to us doing so, we may also share your personal information with our franchisees and affiliates for the purpose of enabling those franchisees and affiliates to contact you to let you know about other events or services which they offer and which they believe may be of interest to you.
If you have consented to us sharing your information with franchisees and affiliates but you change your mind later, please email us at [email protected].
We employ other companies and individuals to carry out functions on our behalf, including sending mail, providing marketing assistance, analysing data and providing customer services. In order to carry out their functions, these companies and individuals may require access to your personal information but we shall only disclose such personal information as is needed by them to perform their functions.
Where requested to do so, we may co-operate with any court, regulatory body, police authority or other similar authority in any investigations in connection with your participation in an auction, exposition, event and/or use of the Website. Where required, this may include disclosing information to such authorities about communications provided to us on registration and information transmitted via the Website.
The information that we collect from you may be transferred to, accessed from and/or stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.
How do we store and maintain personal information?
All information you provide to us via the Website is stored on secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of any information transmitted to the Website; any transmission is at your own risk.
It may be necessary for us to maintain our records for a number of years. However, if your information is no longer required, we will destroy records containing personal information securely.
Cookies – What are they and how do we use them?
simplify the logging on process for registered users;
help ensure the security and authenticity of registered users’;
provide the mechanisms for online shopping; and
enable traffic monitoring.
On visiting our Website you will be sent anonymous cookies to keep track of your browsing patterns and build up a demographic profile. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.
Whilst you do not need to allow your browser to accept cookies, you must have cookies enabled in order to browse much of the Website and to access any areas reserved for registered users.
The Website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites, and we recommend that you read the privacy statements immediately on entering other websites.
You have the right to request us to stop using your personal information, to obtain a copy of any personal information which we hold about you and to notify us of any inaccuracies.
If you would like to obtain a written copy of your personal information please write to us. You will need to verify your identity and specify what information you require. If you prefer you may also call us on 0203 713 9396.
The Data Protection Compliance Officer
212 New King’s Road
If you wish to know more about your rights please visit the Information Commissioner’s Website at www.informationcommissioner.gov.uk.